Shipping & Returns

Shipping Information

Cervantes Food Products Headquarters is located in Albuquerque, NM, and we ship from our Distribution Center in sunny ABQ via Federal Express (FedEx). Orders shipped via FedEx can be tracked online while orders shipped via US Postal Service cannot be tracked.


If you are not completely satisfied with your purchase, please contact our Customer Service Department at 1-877-982-4453.


You may order by email, phone, fax or by mail. Please call our toll-free number:  1-877-98-CHILE (877-982-4453).
Orders can also be faxed to 505-256-1789. For telephone orders, we recommend that you have your credit card number and expiration date handy. International callers, please call 505-254-9414.


All in-stock orders are shipped ground and should be received within 7-10 business days unless specified otherwise. Please note that all items on one order may arrive in separate packages and will only be shipped on the same day when all items are available and in-stock. *For shipping rates and restrictions to Alaska, Hawaii, Puerto Rico, APO/FPO, and US Virgin Islands, please contact

Expedited Delivery

Expedited delivery options are available Monday-Friday for orders to the 48 contiguous states only. Saturday and Sunday are not considered delivery days. Expedited online orders must be received by 12pm MTN and are guaranteed for in-stock items only. Sorry, not all items are available for expedited delivery.

Additional Information

Shipments to Alaska, Hawaii and Puerto Rico ship USPS Priority. NO delivery available to PO Box addresses.

In order to better serve you, please provide us with your telephone number in case we need to clarify your order.

To place an order, simply call 1-877-98-CHILE (1-877-982-4453), use our online ordering via our website:, or visit one of our Albuquerque locations.

*UPS Ground/USPS shipping can take anywhere from 7 to 10 business days, depending on shipping address and product availability.


Business Days are Monday-Friday, excluding major holidays. If you would like to inquire about a specific holiday and shipping availability for expedited orders, please call us at 1-877-98-CHILE (1-877-982-4453).